Poster House is the first museum in the United States dedicated exclusively to the design and history of posters. Opening in June 2019 in New York City, Poster House provides a space for inquiry for all those interested in design, advertising, and public interventions, with an aim to improve design literacy among the general public. Through its robust permanent collection, progressive rotating exhibitions, community-centered events, and innovative school programming, Poster House explores what posters say about society and how graphic design continues to impact the world with an emphasis on visual literacy. 

Position Summary:

The Membership Manager oversees the membership program at Poster House. They work under supervision of the Executive Director to create a warm, welcoming, and engaging atmosphere for the museum’s members, and act as the main point of contact for members of all levels. By working closely with both external partner organizations and internal museum staff, they design and execute multiple members-only events per month, and create more exclusive offerings for higher-tiered members to allow for a deeper relationship with the museum. In addition to custom programming, the Membership Manager oversees various evergreen events, including Coffee with the Curator, Member Morning Hours, and the biannual Insiders Call. They also act as a friendly face and point of contact for members of all levels via email and on-site at opening parties and other events. They are responsible for building out a dynamic membership calendar, responding promptly to frequent emails, and creating a strong sense of community among Poster House’s most engaged audience. 

This position reports to the Executive Director/Curator. The regular schedule for this role is 10am-6pm Monday-Friday with flexibility for after-hours and weekend work as needed (approximately 36 after-hours events per year plus occasional weekend mornings).

Primary Job Responsibilities:

• Oversee and coordinate the membership calendar, including planning, scheduling, and executing approximately three member events per month (most of which run from 6 to 7pm).
• Creating and executing a communications calendar with the museum’s members, including the content and design of the monthly membership e-newsletter.
• Responding promptly to museum membership inquiries on both their work email and the general membership inbox.
• Monitor incoming member sign ups and renewals and maintain the member CRM database (Join It).
• Managing the fulfillment of various membership benefits across multiple tiers, including gifts from our Shop, physical membership cards, drink tickets, and guest passes. 
• Overseeing the museum’s relationships with Corporate Members and making sure they are taking advantage of their various member perks, including private tour coordination, obtaining their current logos for the Corporate Member wall and website, and answering questions about private event rentals. 
• Act as public-facing spokesperson for membership at all evening, weekend, and special events related to membership; provide excellent customer service in person, over the phone, and via email. 
• Strategize general membership promotions and drives throughout the year to increase revenue and membership, and continuously evaluate and update benefits to encourage acquisition, renewal, and upgrades.
• Track membership numbers and trends, and seek feedback from members; present those findings to the Director on a monthly basis. 
• Work with the Design and Marketing teams to develop and timeline creative content for emails, brochures, and other communications.
• Manage the membership departmental budget; conduct monthly budget meetings with the museum’s finance team; prepare yearly budget for annual board meetings. 
• Maintaining the museum’s status as members of larger benefit organizations, including NARM.
• Create and implement outreach strategies to increase member base. 
• Identify and engage with members who may be appropriate for higher levels of engagement with the museum. 
• Seeking out new partner organizations in order to add variety to the museum’s member events. 
• Sending out donation acknowledgement letters on a weekly basis. 
• Attend biweekly virtual staff meetings, monthly department head meetings, and other virtual and in-person meetings as needed. 

Required Qualifications:

• Exceptional customer service and interpersonal communication skills
• Prompt and efficient time management, ability to multitask and prioritize assignments
• Self-motivated, thorough, detail-oriented, and outgoing
• Five years or more relevant experience in membership, client/customer services, and sales (art and/or design fields preferred)
• Passionate about art and design, retail, client services
• Experience networking and developing relationships with a wide range of people within the art and/or design community, including collectors, curators, artists, designers, dealers, students, aficionados, and guests
• Experience with non-profit membership service related activities
• Experience writing donor-centered communications including solicitations and acknowledgement letters
• Experience planning and managing special events

Preferred Qualifications:

• Interest and/or working knowledge in posters, design, art, events, and local communities
• Excellent writing and editing skills as well as positive communication methods

Physical Demands:

• Perform desk-based computer tasks, including using a computer screen for long periods of time, typing, and making phone calls
• Engage continuously with multiple people in person for up to three hours during events

Poster House currently operates with a hybrid work model with staff working both remotely and on-site. The Membership Manager position would be able to participate in this hybrid work model, with the expected day-to-day of the job held remotely in a location that can accommodate multiple video meetings with clear audio and a robust internet connection. At least three nights a month, the Membership Manager is expected to run after-hour events at the museum. The Membership Manager is also responsible for managing Member Morning hours, Coffee with a Curator (held weekend mornings), and other membership-focused events occurring outside of the regular M-F, 10-6 schedule. The salary range for the Membership Manager role is $70,000 to 75,000, commensurate with experience. Full-time Poster House employees receive 2 personal days, 5 sick days, and 2 bereavement days per year, as well as 20 vacation days, and are eligible for an extensive benefits package, including a fully-matched 401K plan after one year of employment at the museum. 

Application Process: 

To apply, please submit your CV and cover letter through the online form after clicking the ‘APPLY’ button.

Please also submit your answer within the form to the following question:

• Tell us about a program you created that led to an increase of engagement or membership with an institution.

Candidates who make it to the final round of interviews may be asked to furnish two references.

Application Deadline: April 15, 2025