Jobs

JOB TITLE: Director of People & Culture

REPORTS TO: Museum Director

EMPLOYMENT CLASSIFICATION: Exempt

Poster House is the first museum in the United States dedicated exclusively to the design and history of posters. The museum opened to the public in New York City in June 2019. Through temporary rotating exhibitions, events, the permanent collection, and school programming, Poster House explores what posters say about society and how graphic design continues to impact the world with an emphasis on visual literacy. Poster House encourages a positive, supportive, and respectful working environment and takes an active interest in Diversity, Equity, Inclusion, and Accessibility concepts and processes within the organization.

Poster House is seeking a Director of People & Culture to oversee the strategy and processes related to building and retaining an exceptional team at the Museum. This position will cultivate organizational practices that support positive relationships between leadership and employees and promote transparency, serve as the central point of contact on all employee relations matters, and provide proactive attention to emerging matters in society. The Director of People & Culture will oversee HR policies, procedures, work-related conflicts, disciplinary actions, and act as the point person for benefits offered by the organization. This position should view an inclusive culture as a competitive advantage that helps drive innovation and workplace satisfaction.

Poster House currently operates with a hybrid work model with staff working both remotely and on site. The Director of People & Culture would be able to participate in this hybrid work model, while attending all group staff meetings and professional development on site when required. 

The Director of People & Culture does not have any direct reportages, but is responsible for cross-coordination among all departments, which includes 16 full time employees and 14 part time employees. Poster House is still a startup, and there is room for the Director of People & Culture to create new systems and procedures to ensure smooth project management.

Responsibilities:

People

• Optimize people-centered activities such as hiring, training, professional development, and performance management across all departments. 
• Support employees within the mission of the museum and respond to staff needs including professional development and engagement.
• Champion cultural and employee engagement initiatives to provide a collaborative and productive workplace, considering things such as workflow, department practices, and staff communication.
• Suggest areas that might require further professional development, and what additional human capital the organization should consider bringing on.
• Lead opportunities for workforce engagement.
• Train management on Poster House policies.
• Work with the staff to best understand their needs, and then propose and deploy workflow policies.
• Lead efforts to ensure that all resources related to mental health, benefits, and leave are equitable and distributed in a comprehensive way to the staff.
• Lead on policies, procedures, work-related conflicts, disciplinary actions, performance improvement plans, terminations, and legal guidelines.

 

Culture

• Collaborate with senior leadership to assess and further refine a vision for workplace culture, human resources needs, and policies.
• Cultivate an environment where all people, regardless of their background, feel included and heard.
• Strategize for growth and how human resources can be developed to the mutual benefit of the staff and organization.
• Consult on organizational design and ensure that roles are clearly scoped and accurately situated within the overall organizational structure.
• Find ways to increase transparency throughout the organization.
• Responsible for broad staff communications about job openings, new policies, professional development opportunities, and staff benefits. 
• Responsible for initiating public communications about important societal matters.
• Support strategic collaboration between departments and executive and leadership teams.
• Ensure that DEAI practices are represented in all processes of the museum. Align diversity and inclusion goals with museum operations and program outcomes.
• Spearhead DEAI education opportunities for the staff. 
• Evaluate current DEAI practices and efforts and create a metric by which to define success; review these practices regularly to understand their impact.
• Ensure that a strategic hiring plan is in place.
• Work with the Museum Director to respond to world events that affect organizational culture, or employee, and visitor communities, and create public statements on behalf of the organization.
• Ensure compliance with all legal requirements through development and oversight of HR policies and practices, maintenance of HR records and documentation, training on compliance matters and other related requirements

 

Requirements:

• Bachelor’s degree and at least nine years related experience with increasing levels of leadership in HR. Experience with nonprofits needed.
• SHRM Senior Certification or other relevant advanced degree or HR certification is a plus.
• Strategy-minded, have strong business acumen, good communication and interpersonal skills.
• Experience with project management and team management.
• Proven history of creating an engaged culture that promotes retention and efficiency.
• Mix of start-up and established company experience preferred.
• Passion for DEAI concepts and the ability to communicate about complex societal issues.
• A trusted partner who can build strong relationships at all levels of the organization
• Proficient with Google Drive applications

 

Physical Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting for long periods of time when using the computer.

Location and Hours:

The Director of People and Culture is a full-time position located at Poster House 119 W 23rd Street, New York, NY 10011. Hybrid model of work (partially on-site, partially remote) available. Standard office hours are Monday-Friday, 10am-6pm.

Job Offer:

• Salary: $100,000/annual
• 401k plan and match
• Competitive benefits

COVID Vaccination Policy: 

In accordance with Poster House’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Poster House mandates that all staffers who work on site at the museum are vaccinated in an effort to protect the health and safety of both our staff and our visitors. Poster House provides 4 hours of PTO in order to receive the vaccination and can assist in making an appointment, or staffers can make their own appointment online. New employees must have at least 1 dose of the vaccine by their start date with Poster House, and will be required to show proof of vaccination by showing their physical vaccination card, or using the Excelsior Pass or other government sanctioned vaccine app. All vaccine related information will be kept private under HIPAA regulations by Poster House and its employees. 

If employees have a qualifying medical exemption or sincerely held religious belief that prevents them from getting that vaccine, they should request a Reasonable Accommodation Form from the Museum Director, which will be reviewed by the Director as well as HR representatives at ADP. Employees may be required to substantiate their request for exemption with the appropriate documentation. Staff will not be subject to discrimination or retaliation based on their vaccination status. 

Those who are unvaccinated will not be able to come to the museum in person without submitting to additional testing, masking, and other precautions including being placed on unpaid leave until further determinations can be made.

Non Discrimination Policy:

Poster House is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, marital status, citizenship status, veteran status, disability or any other criterion specified by federal, state or local laws, in the administration of its employment policy.

Start Date: October 2021

Please send resume and cover letter via email to:

Poster House

119 W 23rd Street

New York, NY 10011

julia@posterhouse.org with subject line “Director of People & Culture”

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JOB TITLE: Sales Associate (Part Time)

REPORTS TO: Shop Manager 

EMPLOYMENT CLASSIFICATION: Non-Exempt

Job Summary:

Poster House is the first museum in the United States dedicated exclusively to the design and history of posters. The museum opened to the public in New York City in June 2019. Through temporary rotating exhibitions, events, the permanent collection, and school programming, Poster House explores what posters say about society and how graphic design continues to impact the world with an emphasis on visual literacy. Poster House encourages a positive, supportive, and respectful working environment and takes an active interest in Diversity, Equity, Inclusion, and Accessibility concepts and processes within the organization.

Poster House is seeking a Sales Associate to assist with maintaining a clean and orderly shop according to the standards set by the Shop Director and Shop Manager. Sales Associates are expected to actively sell merchandise, utilizing knowledge of the inventory on hand, details of products such as designer names, materials and prices, along with the story of the product, and to educate customers on the products and how they relate to Poster House’s mission and exhibitions on view. The Sales Associate will also assist with the processing and shipping of online store orders.

Sales Associates will also be responsible for assisting other departments as requested, and will need to have an overall understanding of the goals and objectives of all museum departments and keep up-to-date with all current, past, and future exhibitions and programs. 

Essential Functions of the Job – Essential functions may include, but not be limited to:

Sales/Customer Service:

• Assists customers interested in purchasing merchandise, is well-versed in Poster House’s collection and mission, as well as product inventory, price points, and product information.

• Responsible for daily opening and closing operations of the Museum Shop, maintaining visual merchandising, and overall shop cleanliness.  
• Provides a high level of customer service, ensures visitors have an informative and inspiring experience at the Museum, encourages repeat visitation and customer satisfaction.
• Attends shop educational and training meetings regarding product information, sales techniques, and customer service. 
• Handles all transactions with the highest level of security and integrity; ensure customers are charged and/or refunded correctly, accurate customer change counting, and secure daily cash drops.
• Processes online orders for shipment and responds to customer related emails regarding orders, shipping times, and product questions.
• Identifies and assists in troubleshooting technical or logistical issues in Shop operations.

• Responds to visitor questions regarding current and upcoming exhibitions.
• Answers general inquiries via telephone and email. 

Inventory Maintenance: 

• Participates in annual and spot check inventory counts.
• Monitors product stock in order to accurately quote availability in all retail spaces including the online shop. 
• Re-stocks product and maintains an orderly inventory backstock space.

Additional Responsibilities:

• Ensures shop shifts are noted, shift changes are reported and coverage is maintained, vacations and sick days are communicated to the Shop Manager.
• Attends Poster House staff meetings.
• Provides daily end of shift reports.

Requirements:

• Practical and relevant experience in retail sales, or customer service preferable in a design, fashion, or art related organization.
• Self-motivation with the ability to self-start projects and hold oneself accountable for daily tasks and sales goals.

• Experience with point of sale systems involving cash handling and credit card transactions. 
• Experience with client/customer communications via email and phone. 
• Experience Microsoft Suite and G-Suite. 

Physical Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to stand and/or sit for extended periods of time. 
• Ability to bend or reach in order to stock or retrieve products.

• Lifting and/or carrying of up to 10-20 pounds (shipping cartons, products, shipping materials, other).

Location and Hours:

The Sales Associate position is part-time and located at Poster House 119 W 23rd Street, New York, NY 10011. 

Shifts are currently 9:30 am to 6:00 pm, 4 days a week during museum open hours: Thursday – Sunday. This is primarily an in-person position, with some remote work available based on need. Weekends, evenings, holidays, and museum events are essential schedule requirements for this position.

Pay: $20/hour

 

COVID Vaccination Policy: 

In accordance with Poster House’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Poster House mandates that all staffers who work on site at the museum are vaccinated in an effort to protect the health and safety of both our staff and our visitors. Poster House provides 4 hours of PTO in order to receive the vaccination and can assist in making an appointment, or staffers can make their own appointment online. New employees must have at least 1 dose of the vaccine by their start date with Poster House, and will be required to show proof of vaccination by showing their physical vaccination card, or using the Excelsior Pass or other government sanctioned vaccine app. All vaccine related information will be kept private under HIPAA regulations by Poster House and its employees. 

If employees have a qualifying medical exemption or sincerely held religious belief that prevents them from getting that vaccine, they should request a Reasonable Accommodation Form from the Museum Director, which will be reviewed by the Director as well as HR representatives at ADP. Employees may be required to substantiate their request for exemption with the appropriate documentation. Staff will not be subject to discrimination or retaliation based on their vaccination status. 

Those who are unvaccinated will not be able to come to the museum in person without submitting to additional testing, masking, and other precautions including being placed on unpaid leave until further determinations can be made.

Non Discrimination Policy:

Poster House is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, marital status, citizenship status, veteran status, disability or any other criterion specified by federal, state or local laws, in the administration of its employment policy.

 

Please send resume and cover letter via email to:

kyle@posterhouse.org with subject line “Sales Associate”

 

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JOB TITLE: Barista  (Part Time)

REPORTS TO: Café Director

EMPLOYMENT CLASSIFICATION: Non-Exempt

 

Job Summary:

Poster House is the first museum in the United States dedicated exclusively to the design and history of posters. The museum opened to the public in New York City in June 2019. Through temporary rotating exhibitions, events, the permanent collection, and school programming, Poster House explores what posters say about society and how graphic design continues to impact the world with an emphasis on visual literacy. Poster House encourages a positive, supportive, and respectful working environment and takes an active interest in Diversity, Equity, Inclusion, and Accessibility concepts and processes within the organization.

Café des Affiches, the café inside Poster House, is seeking an experienced, part time barista. Café des Affiches features Counter Culture coffees and a well curated selection of prepared and house-made foods, as well as beer and wine. Baristas for Café des Affiches are expected to expertly create all items on the café’s food and beverage menu, provide friendly, accommodating service to all museum visitors and maintain a high level of cleanliness and order in the café area. This is an opportunity to work in a beautiful environment and be involved in a museum café. 

Baristas may be required to assist with food prep and work as servers for after hours events. 

As a branch of the museum, the café team needs to have an overall understanding of the goals and objectives of all museum departments and keep up-to-date with all current, past, and future exhibitions and programs. 

 

Essential Functions of the Job – Essential functions may include, but not be limited to:

• Provide excellent, proactive customer service 
• Follow recipes precisely  and efficiently for all items on the café’s food and beverage menu 
• Maintain work area and equipment to a high degree of cleanliness 
• Keep track of and restock low inventory 
• Handle point-of-sale transactions accurately
• Follow opening, mid-shift and closing operations, including accurate counting of cash drawer

Requirements:

• Must be reliable, timely, detail oriented, personable and self motivated
• Can make espresso beverages properly using a LA MARZOCCO 
• NY Food handlers license (or can obtain one within a month) and can comply with high cleanliness standards
• An enthusiastic interest in specialty coffee
• Problem solver with a strong work ethic
• Ability to multitask and keep calm under pressure
• Passion for providing an exceptional hospitality experience
• Comfortable working alone and with a team, opening and/or closing
• Flexible schedule 

Additional Responsibilities:

• Ensures café shifts are noted, shift changes are reported, and coverage is maintained, vacations and sick days are communicated to the Café Director
• Familiarity with all items for sale and on display in café area 
• Attends Poster House staff meetings
• Communicates daily reports and low inventory to café Director   
• Communicates café specials and discounts to museum visitors and encourages repeat business  
• Communicates with other museum departments 

Physical Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to stand and/or sit for extended periods of time. 
• Ability to bend or reach in order to stock or retrieve products.
• Lifting and/or carrying of up to 10-20 pounds (cases of beer, stocking shelves, etc).

 

Location and Hours:

The Café Barista position is part-time and located at Poster House 119 W 23rd Street, New York, NY 10011. 

Shifts are currently 10:30 am to 5:00 pm: Friday – Sunday with additional required shifts during museum events and occasional evenings and holidays.

Pay: $17.50/hour + tips. Additional compensation for private events. 

 

COVID Vaccination Policy: 

In accordance with Poster House’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Poster House mandates that all staffers who work on site at the museum are vaccinated in an effort to protect the health and safety of both our staff and our visitors. Poster House provides 4 hours of PTO in order to receive the vaccination and can assist in making an appointment, or staffers can make their own appointment online. New employees must have at least 1 dose of the vaccine by their start date with Poster House, and will be required to show proof of vaccination by showing their physical vaccination card, or using the Excelsior Pass or other government sanctioned vaccine app. All vaccine related information will be kept private under HIPAA regulations by Poster House and its employees. 

If employees have a qualifying medical exemption or sincerely held religious belief that prevents them from getting that vaccine, they should request a Reasonable Accommodation Form from the Museum Director, which will be reviewed by the Director as well as HR representatives at ADP. Employees may be required to substantiate their request for exemption with the appropriate documentation. Staff will not be subject to discrimination or retaliation based on their vaccination status. 

Those who are unvaccinated will not be able to come to the museum in person without submitting to additional testing, masking, and other precautions including being placed on unpaid leave until further determinations can be made.

 

Non Discrimination Policy:

Poster House is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, marital status, citizenship status, veteran status, disability or any other criterion specified by federal, state or local laws, in the administration of its employment policy.

 

Please send resume and cover letter via email to:

mcs@posterhouse.org  with subject line “Café Position”